Returns & Refund Policy

Overview

At Zeenwall.shop, customer satisfaction is important to us. If you are not fully satisfied with your wall art purchase, eligible physical products may be returned or exchanged within 30 days of delivery, subject to the conditions outlined below.

1. Return Eligibility

1.1 Condition Requirements

To qualify for a return, items must:

  • Be unused and in original condition

  • Include all original packaging, accessories, and hanging hardware

  • Be accompanied by valid proof of purchase (such as an order confirmation or receipt)

  • Not be customized beyond the standard options available on the product page

2. Return Process

2.1 Request Authorization

Before returning any item, you must contact us at contact@zeenwall.shop to obtain approval.

2.2 Return Instructions

Once your request is approved, you will receive:

  • A prepaid return shipping label

  • Detailed packaging instructions

  • A Return Authorization Number (RA#), which must be clearly visible on the outside of the package

2.3 Unauthorized Returns

Returns sent without prior approval will not be accepted or processed.

3. Damaged or Incorrect Items

3.1 Reporting Issues

Please contact us promptly if you receive:

  • A damaged product (including frame, print, or packaging)

  • An incorrect item (wrong size, design, or color)

  • Missing parts or hanging hardware

3.2 Resolution

We will review the issue and provide an appropriate solution based on the situation.

4. Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products (including items with added text or images)

  • Final sale or clearance items

  • Products damaged after delivery due to misuse or improper handling

5. Exchanges

5.1 Exchange Procedure

To exchange a product, you must first follow the return process for the original item and then place a new order separately.

5.2 Credit Application

Once your return is approved, any eligible refund or credit may be used toward your new purchase.

6. Refund Processing

6.1 Inspection Period

Returned items are inspected within approximately 3–5 business days after receipt.

6.2 Approval Notification

You will be informed whether your refund has been approved or rejected.

6.3 Refund Timeline

If approved, refunds are issued to the original payment method within 5–7 business days.

Please note that your bank or payment provider may require an additional 3–10 business days to complete the transaction.

7. Contact Information

For any return or refund inquiries, please contact us:

Zeenwall.shop
Email: contact@zeenwall.shop
Phone: +1 870 783 7042
Address: 909 Morrow Dr, Paragould, AR 72450, USA